Terms and conditions
Terms for using Havana Systems services
A general framework for the website, quotations, software licenses, websites, e-commerce and custom development.
Definitions and acceptance
Havana Systems is the service provider and the client is the person or business requesting or using a service. Using the website, requesting a quotation, paying an invoice or activating a service means accepting the applicable quotation or contract together with these general terms.
Website and public demos
The website and demos are provided for evaluation. Users must not bypass access controls, disrupt the service, extract code or place real sensitive data in a public demo. Demo functions may change and do not represent a final client environment.
Quotations and project scope
The approved quotation defines pages, users, branches, features, integrations, deliverables and exclusions. Early discussions are not a final commitment unless recorded in an approved quotation or signed agreement. Requirements outside the written scope require separate review.
Pricing, tax and third-party charges
Website prices are starting or indicative prices. The final quotation identifies applicable taxes. Domain, hosting, payment provider, messaging, subscription and external-service fees are paid by the client unless expressly included in writing.
Payment and schedule
Payment milestones are stated in the quotation or contract. Work, access to a new phase or delivery may depend on payment of the relevant invoice. Delivery estimates begin after the required payment, content, approvals and access details are received.
Changes and client responsibilities
Material changes, new features, reports or integrations may affect price and time. The client must provide lawful and accurate content, appoint an authorized decision maker, protect credentials and review operational and financial outputs before relying on them.
Hosting and external services
Some functions depend on hosting, domains, payment gateways, messaging, maps, APIs or app stores. These services are governed by their providers and may change price, limits or availability outside Havana Systems control.
Support and warranty
The stated warranty covers reproducible software defects within the agreed period. It does not include new functionality, unauthorized changes, device or network failures, or third-party outages. Ongoing support is governed by the active plan or maintenance agreement.
Intellectual property
Havana Systems retains ownership of core software, source code, tools, templates and reusable components unless a signed agreement states otherwise. The client receives the usage or ownership rights expressly described in the quotation.
Confidentiality and data
Both parties must protect non-public business and technical information. Client business data remains the client’s data. Personal-data handling is governed by the Privacy Policy and any separate data-processing terms.
Suspension, termination and liability
Service may be suspended for non-payment, unlawful use or a material security risk. To the extent permitted by law, liability is limited to proven direct loss related to the affected service and excludes indirect loss, lost profits and decisions taken without client verification.
Applicable law and contact
The relationship is governed by applicable Egyptian law. The signed contract or approved quotation prevails over these general terms for project-specific matters, without limiting rights that cannot lawfully be waived. Official contact details are published on the website.
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